Delay compensation/car lease

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Delay compensation/car lease

Post by Emwra » Wed Jun 13, 2018 12:23 pm

Hi All,

I was just wondering if anyone who has been advised their car has been significantly delayed has been offered any kind of compensation or an alternative car to cover the delay period?

The arrival of my XC40 has been pushed back over three months. I’m due to have a baby in September and this delay means I’ll potentially have a newborn and no car for 6/8 weeks.

Personally I don’t feel I should be left out of pocket by Volvos failure to manage supply and demand and think it would be correct of them to offer an alternative vehicle to cover the time period I’ll be without. If anyone has had any luck arranging anything like this with Volvo it would be good to hear from you.


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Re: Delay compensation/car lease

Post by Boomer » Wed Jun 13, 2018 3:54 pm

What does your contract say about delivery dates, delays, that sort of thing? That will drive (no pun intended) what your contractual rights are. I suspect that it might be something about if not delivered within X days of a particular date then you have right to cancel and walk away, but nothing more.
XC40 FE [MY18] | T5 AWD Auto | Crystal White |20" | Lava | Wait time - Early Dec => Early Apr

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Re: Delay compensation/car lease

Post by Snowman » Wed Jun 13, 2018 4:50 pm

I contacted Volvo Customer Services when my delivery date was put back from June to November. I was advised to contact the dealer about the V40 bridging scheme. Apparently you can hire a V40 at a reasonable cost until the XC40 is delivered. However, when I contacted the dealer I was told that they had chosen not to participate in the scheme. I sent another e-mail to Volvo UK but they didn’t reply.

It might be worth you asking your dealer about the scheme. Good luck!
XC40 R-Design T3 | Crystal White | Ordered mid March | Build date mid Nov

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Re: Delay compensation/car lease

Post by Harrydog » Thu Jun 14, 2018 10:10 pm

Can I ask why you will be "out of pocket". Have you paid for it in advance?
If it's a part exchange they should honour the deal you made surely.

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Re: Delay compensation/car lease

Post by BA777 » Fri Jun 15, 2018 10:35 am

My dealer also said the V40 bridging wasn't available. My current car expires in September so not looking promising.
XC40 | First Edition | 2.0 D4 4WD [190] | Osmium Grey | 20" wheels | Ordered 07/02/18 - ETA was March, then July and now October :(

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Re: Delay compensation/car lease

Post by Becksie » Fri Jun 15, 2018 12:21 pm

I have a V40 as a bridging lease - the dealer offered and withdrew it the next day once I had a build date of November confirmed.

I emailed the CEO of Volvo directly and within an hour a reply and a V40 arranged. Funny that!
Ordered 12/03/18 - D4 R Design Pro - Fusion Red.
Build date - 02/11/18 :shock:

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