Download centre - no connection to service.

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Gray1969
Posts: 42
Joined: Tue Oct 01, 2019 8:04 am

Download centre - no connection to service.

Post by Gray1969 » Sun Dec 01, 2019 5:23 pm

Hi all,

Took delivery of the car on Friday and are slowly but surely getting to grip with all the features, the issue we are currently having with is the download centre - it currently says "no connection to service" and has been that way since we got it.

I have connected the vodafone sim card that came with the car, and have gone through the settings to make sure its connected - the sim symbol is showing at the top left of the centre console.

So what am I doing wrong? anyone else had this problem?

Cheers all.
T4 Auto R design in Onyx black, 19" alloys, winter pack and convenience pack, front parking sensors.


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alanplum241276
Posts: 40
Joined: Sun Sep 29, 2019 6:47 pm
Location: Bristol, UK

Re: Download centre - no connection to service.

Post by alanplum241276 » Sun Dec 01, 2019 5:41 pm

I can’t remember the setting exactly but under settings car modem make sure Auto APN is ticked. If you can’t find it let me know and I’ll got outside to mine and check for you
MY20 T4 R-Design Pro FWD in Crystal White. Intellisafe Pro, Xenium Pack, Apple CarPlay, Spare Wheel


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alanplum241276
Posts: 40
Joined: Sun Sep 29, 2019 6:47 pm
Location: Bristol, UK

Re: Download centre - no connection to service.

Post by alanplum241276 » Sun Dec 01, 2019 5:43 pm

Also have you enabled car hotspot and connected with a device? You need to visit

https://internetinthecar.vodafone.com/m2miitcfo/faces/login.html

And create an account to activate the service
MY20 T4 R-Design Pro FWD in Crystal White. Intellisafe Pro, Xenium Pack, Apple CarPlay, Spare Wheel


Gray1969
Posts: 42
Joined: Tue Oct 01, 2019 8:04 am

Re: Download centre - no connection to service.

Post by Gray1969 » Sun Dec 01, 2019 6:29 pm

Hi again,
Sat in the car, gone into communication - car modem internet - ticked the box - network - mobile data - ticked automatically detect.

Should I tick the box next to data roaming?

Network operator is showing up as vodafone uk.

The SIM card PIN has "disable PIN" ticked.
When i go into the car wifi hotspot options - the box is ticked and my phone connects to it, but my phone won't open any web pages etc.

I will now try the link posted above - see if that helps.
T4 Auto R design in Onyx black, 19" alloys, winter pack and convenience pack, front parking sensors.


Gray1969
Posts: 42
Joined: Tue Oct 01, 2019 8:04 am

Re: Download centre - no connection to service.

Post by Gray1969 » Sun Dec 01, 2019 6:32 pm

Forgot to say - the only "app" that appears to be installed is the Volvo on call.
T4 Auto R design in Onyx black, 19" alloys, winter pack and convenience pack, front parking sensors.


Gray1969
Posts: 42
Joined: Tue Oct 01, 2019 8:04 am

Re: Download centre - no connection to service.

Post by Gray1969 » Sun Dec 01, 2019 6:39 pm

alanplum241276 wrote:
Sun Dec 01, 2019 5:43 pm
Also have you enabled car hotspot and connected with a device? You need to visit

https://internetinthecar.vodafone.com/m2miitcfo/faces/login.html

And create an account to activate the service
Problem is, I can connect to the car hotspot, but I can't visit that link on the device because there's "no internet" even though it is showing the symbol as connected to the wifi.

Apologies, Im a bit thick at stuff like this.
T4 Auto R design in Onyx black, 19" alloys, winter pack and convenience pack, front parking sensors.


Paulinyork
Posts: 27
Joined: Tue Nov 12, 2019 12:07 pm

Re: Download centre - no connection to service.

Post by Paulinyork » Sun Dec 01, 2019 7:06 pm

I had the exact same issue.. dealer hadn't done the second half of the Vodafone set up of the SIM at handover..

Look at the attached. Chances are your dealer has done all the first bit.. but not the second.

Warning though.. it can take up to 5 mins for the globe to appear when your trying to connect to your car when you have it as the WiFi hotspot.. be patient. Just sit there in the warm with your engine running.

Screenshot_20191201_180500_com.microsoft.office.word.jpg

Screenshot_20191201_180522_com.microsoft.office.word.jpg

T4 FWD R Design in Thunder Grey. Winter Pack, Reversing Camera.
Christ Options are expensive!!


Paulinyork
Posts: 27
Joined: Tue Nov 12, 2019 12:07 pm

Re: Download centre - no connection to service.

Post by Paulinyork » Sun Dec 01, 2019 7:08 pm

Just sit.. and wait.. for the globe bit to appear.. I did set up my phone as a WiFi hotspot and connect the car to it.. saw the globe, then disconnected and kicked off the car as WiFi hotspot.. after a good 5 mins the globe appeared. When I the connected on my phone, after a moment or two my phone took me to the Vodafone page. Same as if you connect to a hotel WiFi and it asks you to log in.
T4 FWD R Design in Thunder Grey. Winter Pack, Reversing Camera.
Christ Options are expensive!!


OneOff
Posts: 19
Joined: Thu Nov 28, 2019 11:43 pm

Re: Download centre - no connection to service.

Post by OneOff » Sun Dec 01, 2019 7:14 pm

When I got my car it didn't have a SIM installed. All the downloads were done by the in car SIM-less connectivity. The car came will ALL the standard Volvo Apps - Spotify, Tune In, Weather etc. A rather paltry selection of Apps if truth be told.


So without a SIM I had the full selection of Apps and the VOC connectivity, to enable me to send SatNav destinations, start the car etc.

The only thing I didn't have was sufficient data to use the apps - stream music, and bring in traffic info for the SatNav. So I bought a SIM. Installation was easy. However I then discovered that Volvo were offering a free 100gb SIM, so off I went to get that.

Installation of that SIM was NOT easy. My dealer had a list of instructions that HAD to be adhered too even though some of the instruction weren't intuitive e.g. I had to tick roaming even though I have no intention of using it. (The previous SIM, the one I'd bought) didn't need roaming to be activated.

I would recommend obtaining the written instruction from your dealer and following it point by point.

Edit:
I see now that I've posted that the instruction has been posted. Just follow that, you won't go wrong 😀


Gray1969
Posts: 42
Joined: Tue Oct 01, 2019 8:04 am

Re: Download centre - no connection to service.

Post by Gray1969 » Sun Dec 01, 2019 7:25 pm

Many thanks for the reply, most appreciated all!

Ive had a glass of wine with the sunday tea, and think it might not be the best time to get stressed following those in depth instructions......

Will muster some enthusiasm and have another crack tomorrow, got wine on the mind now. :P
T4 Auto R design in Onyx black, 19" alloys, winter pack and convenience pack, front parking sensors.


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