Exactly the same service as me, Phil. And by that I mean none. Not heard a dicky boo until I caved in and asked about the pending pick-up date.
I dislike poor service but cannot abide no service!
And I agree with Richard. If your order was loaded into the system, then the factory resource planning tool (software) will give a due date. It can’t not!
Perhaps get in touch with the dealer principal to sort it.