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All Volvo XC40 related discussions
JFDIT
Posts: 173
Joined: Tue Sep 28, 2021 5:21 pm

Post by JFDIT » Fri Dec 03, 2021 8:14 pm

I'd be very happy to stay with online Volvo Subscription if they can provide the cars.
XC40 Inscription B4P AWD MY22. Lincolnshire England.

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Moss
Posts: 157
Joined: Wed Apr 29, 2020 8:52 pm
Location: Belgium & France

Post by Moss » Fri Dec 03, 2021 10:08 pm

qrt31 wrote:
Fri Dec 03, 2021 3:27 pm
eugen61 wrote:
Fri Dec 03, 2021 2:41 pm
Volvo is starting to use the very same ordering and online follow-up model that Tesla has been pioneering in the last decade, including drastic limitation of options and customization. If someone feels that ordering Tesla, Polestar or Volvo online represents the end of better way of life, then it can easily choose other car brand that continues to offer the old style, customize everything approach. I don’t think we should blame anyone for modernization, some people will become early adopters, others will remain rejectors until there’s no other choice left.
I didn't even look at Tesla partly because of the way they mess around with their customers. If I had known the Volvo experience was going to be so bad, I would have just bought the Q4. I sincerely doubt I would buy another Volvo based on this experience. I'm sure there will be a greater move to online ordering, but there have to be better ways of implementing it.
Is « CbV » Care by Volvo ? If not, what does CbV mean ?

If it is indeed, is Care by Volvo really the only way to get a Volvo in the UK ? And why do you say « buy another Volvo », since the Care by Volvo service isn’t about buying a Volvo but just using one (i.e. a flexible subscription lease program).

qrt31
Posts: 144
Joined: Mon Aug 02, 2021 10:30 am

Post by qrt31 » Sat Dec 04, 2021 7:13 am

Yes, CbV is Care by Volvo. It is the only way to order a Volvo fully electric vehicle. CbV does offer a subscription service, and it is now clear that Volvo intends for most of their cars to be 'bought'/leased on subscription. However, I bought my car outright with cash because I thought the subscription terms did not make financial sense, and I just prefer actually owning my car. So, I think part of the problem is that Volvo doesn't actually want you to buy a car, but rather wants people on higher income-generating subscriptions, and so have put zero thought or effort into supporting people who actually buy cars. Indeed, the language that they use with me is subscription, even though I am not subscribing to a car.

Oldie
Posts: 348
Joined: Thu Jul 15, 2021 2:59 pm

Post by Oldie » Sat Dec 04, 2021 8:18 am

You go into a lovely dealers showroom, usually local, perhaps drink coffee, touch/ feel the quality and the ergonomics of the car, maybe take a test drive. Then negotiate, quite often a great discount, maybe some freebies too, made to feel special throughout the process, especially on collection day, PDI properly done - building a positive rapport throughout ownership, dealing with any issue along the way in a constructive manor - all this and much more, that's the dealer way. Can someone please explain how buying online is an improvement - cuz just don't get it???

Andyfr
Posts: 46
Joined: Sun Sep 13, 2020 12:32 pm

Post by Andyfr » Sat Dec 04, 2021 9:09 am

Oldie wrote:
Sat Dec 04, 2021 8:18 am
You go into a lovely dealers showroom, usually local, perhaps drink coffee, touch/ feel the quality and the ergonomics of the car, maybe take a test drive. Then negotiate, quite often a great discount, maybe some freebies too, made to feel special throughout the process, especially on collection day, PDI properly done - building a positive rapport throughout ownership, dealing with any issue along the way in a constructive manor - all this and much more, that's the dealer way. Can someone please explain how buying online is an improvement - cuz just don't get it???

Couldn't have said it better myself. :)
Andyfr

June 2021 B4 AWD Inscription - Pebble Grey - Dark tinted windows - Temp spare wheel.

Felindre
Posts: 393
Joined: Wed Dec 23, 2020 2:19 pm
Location: South Wales, UK

Post by Felindre » Sat Dec 04, 2021 9:58 am

It's an improvement for them as they cut out the dealers profit!

I think there's too much emphasis these days on doing everything online. It's like a new mantra. As you so eloquently said, people like to touch feel and interact, and build a rapport with the dealers.
B4 AWD Inscription , Fusion Red, Blond interior. Drivers Assist, Climate, Tinted rear windows and Towing pack.
Ordered 14 Dec 20, delivered 10 March 21

qrt31
Posts: 144
Joined: Mon Aug 02, 2021 10:30 am

Post by qrt31 » Sat Dec 04, 2021 10:53 am

I just received an e-mail from CbV inviting me to download the app (which I had already done to try to track the car, which didn't work). Interesting that the e-mail refers specifically to subscription - as if those who are buying the car outright don't exist. Also interesting that it refers to Sensus Connect, which I assume does not apply to my BEV since it has the Android system rather than Sensus.

Bocca70
Posts: 128
Joined: Sun Jul 11, 2021 7:51 am

Post by Bocca70 » Sat Dec 04, 2021 11:06 am

Electric vehicles are expensive enough without removing any opportunities to haggle with the price. I struggle with the idea of paying for list price rather than doing a deal with the dealer.
R-Design T3 manual MY22 Onyx black
Climate and park assist packs
Spare wheel and Smartphone integration
Volvo sunglasses holder x2
Spare wheel cover
Garmin Dash Cam Mini 2 hardwired

Delivered 12th March 2022

JFDIT
Posts: 173
Joined: Tue Sep 28, 2021 5:21 pm

Post by JFDIT » Sat Dec 04, 2021 11:34 am

For a company that clearly has designs on moving more business to their online CbV channel they have really screwed up. Doesn't bode well for the product.
XC40 Inscription B4P AWD MY22. Lincolnshire England.

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Greggspies
Posts: 300
Joined: Mon Jul 05, 2021 10:16 am

Post by Greggspies » Sat Dec 04, 2021 11:36 am

Retails profits are being hit by the likes of CarWow enabling people to easily shop around for best prices and use that knowledge to negotiate harder with their dealer. Moving sales online means the manufacture becomes the retailer and controls the price. The dealer becomes an agent working on commission. He then provides a showroom display, test drive and service operation, with only trade in values, used car sales and finance left to negotiate with the customer. It's the way ahead...
MY22 T5 Recharge Inscription Pro in Denim Blue with Blond Interior

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