MY23 Details

All Volvo XC40 related discussions
JFDIT
Posts: 173
Joined: Tue Sep 28, 2021 5:21 pm

Post by JFDIT » Wed Dec 01, 2021 8:37 pm

I really don't understand how you are supposed to order a loaded AWD XC40. Appears you can't.
XC40 Inscription B4P AWD MY22. Lincolnshire England.

jamie307
Posts: 270
Joined: Mon Apr 15, 2019 8:01 am

Post by jamie307 » Thu Dec 02, 2021 4:16 pm

Is it just me or have Volvo UK deleted the car configurator and redirected it to the CbV shop?
T3 Momentum Pro Auto MY20 - Thunder Grey - Intellisafe Surround - Winter Plus - 360 Camera - Tinted Windows - City Map inlays - Spare Wheel

Macachia
Posts: 10
Joined: Tue Nov 30, 2021 7:12 pm

Post by Macachia » Thu Dec 02, 2021 4:49 pm

jamie307 wrote:
Thu Dec 02, 2021 4:16 pm
Is it just me or have Volvo UK deleted the car configurator and redirected it to the CbV shop?
That’s what I get as well
On order 03/2021, delivery September to December 2022
XC-40 Recharge Twin Ultimate in fjord blue

JFDIT
Posts: 173
Joined: Tue Sep 28, 2021 5:21 pm

Post by JFDIT » Thu Dec 02, 2021 4:58 pm

Yep, I get that too. It's a complete shambles. What a way to launch their new range. If I where Geely I'd be looking for heads to roll.
Clearly they needed to hand over their marketing to Google as well.
XC40 Inscription B4P AWD MY22. Lincolnshire England.

Leodis
Posts: 21
Joined: Tue Nov 30, 2021 6:22 am

Post by Leodis » Thu Dec 02, 2021 5:47 pm

The lead times on the configurator have changed, the B3 yesterday was 5-6 months now it says 8-9 months, the same for MY22 version, was 4 weeks and now 5 weeks but the dealer told me it was March delivery.

As mentioned about, just get the lease options now
MY23 B3 Plus on order, no del date.

Den48
Posts: 141
Joined: Sun Dec 20, 2020 10:13 pm

Post by Den48 » Thu Dec 02, 2021 6:08 pm

Hi
It was always my thoughts that Volvo uk are trying to get rid of the dealers as we know them ever since the online ordering started during the pandemic and the monthly subscription service, the problem is that reading the comments on the forum they are failing at this with some experiencing a poor customer service.

Volvo like other carmakers are reducing costs wherever possible, reducing choice, stripping out kit etc , I see the demotion of dealers as just another cost cutting excersize, if they don’t sell the car you don’t have to pay them cut out the middleman. In my sceptical thoughts I see dealers turning into used car lots and a garage with mechanics, sorry technicians. This scenario of course may not happen but if it does I don’t believe I would buy another Volvo.
B4 FWD 8 speed auto , R design, front park assist, rear camera , spare tyre, fusion red. Ordered August 21 collected November 21.

qrt31
Posts: 144
Joined: Mon Aug 02, 2021 10:30 am

Post by qrt31 » Thu Dec 02, 2021 6:51 pm

Den48 wrote:
Thu Dec 02, 2021 6:08 pm
Hi
It was always my thoughts that Volvo uk are trying to get rid of the dealers as we know them ever since the online ordering started during the pandemic and the monthly subscription service, the problem is that reading the comments on the forum they are failing at this with some experiencing a poor customer service.

Volvo like other carmakers are reducing costs wherever possible, reducing choice, stripping out kit etc , I see the demotion of dealers as just another cost cutting excersize, if they don’t sell the car you don’t have to pay them cut out the middleman. In my sceptical thoughts I see dealers turning into used car lots and a garage with mechanics, sorry technicians. This scenario of course may not happen but if it does I don’t believe I would buy another Volvo.
Indeed, I have had horrible customer service. And CbV tried to get me to sign up for a subscription to get my car faster - basically pay more money in the end to get a car in less time. CbV keeps saying that all dealers have signed up to this, but certainly my dealer is not happy with the situation. I now regret having ordered my car, but too late to pull out. I just hope I don’t have any problems with the car - otherwise I am not confident they will be addressed properly.

Oldie
Posts: 348
Joined: Thu Jul 15, 2021 2:59 pm

Post by Oldie » Fri Dec 03, 2021 10:58 am

Perhaps we only have ourselves to blame, seems to be the same everywhere - they move online and we take the bait - look at our shops, banks etc all decimated by our apathy to move to online for most things - all at the demise of our old, and for me, a better way of life - guess many will give criticism to this post - and as always it is only an opinion, but in my view we are the poorer for it.

qrt31
Posts: 144
Joined: Mon Aug 02, 2021 10:30 am

Post by qrt31 » Fri Dec 03, 2021 12:21 pm

Oldie wrote:
Fri Dec 03, 2021 10:58 am
Perhaps we only have ourselves to blame, seems to be the same everywhere - they move online and we take the bait - look at our shops, banks etc all decimated by our apathy to move to online for most things - all at the demise of our old, and for me, a better way of life - guess many will give criticism to this post - and as always it is only an opinion, but in my view we are the poorer for it.
I partially agree with your point. I would much prefer to be able to go into a dealership, establish a relationship, and be supported through the process with a real person I have met. But it is still Volvo's decision to bring in such a poor ordering process and resultant poor customer service. Volvo could have done things differently. I have provided them significant feedback, which of course they thank me for, but they don't seem interested in actually listening to their customers and changing anything. They are committed to support by app, thinking that they are selling us the equivalent of an iPhone which we can track on DPD or whatever, rather than selling us a £60K car which is a much more complicated process with more important implications if anything goes wrong, and expecting us to track everything via the app (which at least for me has not worked - this morning the app is showing a March delivery, even though I should hopefully be getting the car sometime next week. Apparently this is a 'worst case scenario'.)

JFDIT
Posts: 173
Joined: Tue Sep 28, 2021 5:21 pm

Post by JFDIT » Fri Dec 03, 2021 12:55 pm

My personal experience of many dealerships is poor. Sometimes good, until they've got your money. So I'm not fussed about having a "relationship" just want everyone to do their job properly. So far for me CbV have performed well. No complaints.
However, the availability of options on the new XC40 and the lack of information on the web is disgraceful. Hopefully, as previously suggested, we will get more options in the coming months else I'm afraid I'll be looking to other brands for my next car.
XC40 Inscription B4P AWD MY22. Lincolnshire England.

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