On Call / SOS buttons - ever used them?

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abby606
Posts: 83
Joined: Sat Mar 03, 2018 4:02 pm
Location: Bristol

Post by abby606 »

I've had two Volvo's with the On Call / SOS buttons inside the car but I've never used them.

I'm aware what they are vaguely for but I just called Volvo Assistance with my phone the one time I needed them for a dodgy battery cable. Missed an opportunity I guess.

Have you ever used this aspect of the service? What was it like? Did it connect you to someone relatively quickly?

Interested to hear your experiences!

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alanplum241276
Posts: 80
Joined: Sun Sep 29, 2019 6:47 pm
Location: Bristol, UK

Post by alanplum241276 »

I used the on call button once when my sunroof wouldn't close in the rain.

Answered quickly, tried to remote close it, but it was borked.

They arranged for a breakdown guy to come out....who fixed it using brute force and ignorance.
MY20 T4 R-Design Pro FWD in Crystal White. Intellisafe Pro, Xenium Pack, Apple CarPlay, Spare Wheel
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pwliv
Posts: 78
Joined: Fri Jun 25, 2021 9:01 am

Post by pwliv »

Used the on call button while I was trying to get the App to register the car, They answered quickly and were extremely helpful.
Paul
Denim Blue T3 Momentum auto (2021), Pilot assist, Climate, Parking assist
fisherman
Posts: 62
Joined: Fri Jun 12, 2020 9:18 pm
Location: Lancashire

Post by fisherman »

I've had them on my last 2cars,never used them, but they are there if ever needed.
XC40 RDesign D4.Thunder Grey Climate Pack Park Assist.Tempra Spare Wheel.
Steker
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Joined: Sun Mar 08, 2020 9:31 am

Post by Steker »

I’ve been unfortunate enough to have used the On call button 3 times over my 2years of ownership.

1) A pot hole blow out ( no spare wheel)
2) a break down ( fuel pump failure)
3) a rear shunt at a junction

On each occasion the response was very fast and effective. It a great service and is very reassuring to have.
MY19 Inscription D3 AWD. Pine grey, Winter pack, Comfort pack.
abby606
Posts: 83
Joined: Sat Mar 03, 2018 4:02 pm
Location: Bristol

Post by abby606 »

Thanks all, good to know it's a good service!

Very interesting they could potentially close my sunroof remotely as well!
Alex_O
Posts: 88
Joined: Thu Nov 26, 2020 5:47 pm

Post by Alex_O »

Had to use in my partners car after the gearbox failed on a country road. They answered quickly, got a recovery truck to her very quickly, and had a hire car dropped off a couple of hours later. Cannot fault the service or convenience.
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