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Servicing

Posted: Wed Feb 12, 2020 9:20 pm
by White
I have taken out a three year service plan when purchasing the vehicle but have just had two thoughts.
1. When the vehicle is serviced by the Volvo dealer, how do I know what he has checked, toped up, updated etc.
2. If after the three year service plan runs out and I consider using a non Volvo garage for a service, what is the extent of the work I am going to ask them to do?
With my previous vehicle, a Hyundai SantaFe, it was possible to get a service chart itemising the work to be checked, replaced etc at various mileages/years.
Are any owners using a non Volvo garage for servicing or are these vehicles so sophisticated that it is essential to use a Volvo agent?

Re: Servicing

Posted: Wed Feb 12, 2020 10:30 pm
by Deleted User 2490
Can't be sure of what's included, but I'm sure it'll be on the internet somewhere!

As much as car manufacturers tell us how sophisticated modern day cars are, provided it's a petrol or diesel, they haven't changed much in over a 100 years. There's levels to check, pads to check, oil to change, filters to check change (or simply ignore!). As far as the electronics most popular high street mechanic shops (eg Halfords, KwikFit) have the necessary technology. And most "back street" establishments either have it or can buy it in.
Many will fit compliant Volvo parts so you don't necessarily have to go to Volvo during the warranty period. Although if you've paid upfront it's in your interest to go Volvo.

Re: Servicing

Posted: Thu Feb 13, 2020 1:23 am
by DarrenF
You will get the software updates with a volvo service which, i guess, most likely will not get from a 3rd party garage.

I paid for the 5 years service, and will try out my local volvo dealer and if I am not happy go to a different one (I am lucky to have a couple close enough to consider using).

Re: Servicing

Posted: Thu Feb 13, 2020 12:39 pm
by TrevG
My car is due it’s first annual service tomorrow is there any software upgrades I need to request the garage have already told me there is a modified tailgate handle to fit

Re: Servicing

Posted: Thu Feb 13, 2020 9:06 pm
by blastpipe
I have had two software updates on my xc40 in the last year.. One at the 3m check and another when the boot handle was replaced. So if you haven't had those updates then they will likely be due for your car.

Re: Servicing

Posted: Sat Jun 06, 2020 4:10 pm
by Robert Hooker
Has anyone else experienced being overcharged for servicing. My first service last June was after 8,000 miles and I was charged for an 18000 km service with all oil, filters and consumables replaced. The second service last week when I had done a further 7,300 miles I was charged for a 36,000 km service with again all oil filters and consumables replaced which hardly seems necessary and is certainly not very eco friendly and sustainable which Volve say is their policy. Am I being overcharged by the dealer or is this truly Volvo policy.

Re: Servicing

Posted: Sat Jun 06, 2020 4:52 pm
by jamie307
Robert Hooker wrote: Sat Jun 06, 2020 4:10 pm Has anyone else experienced being overcharged for servicing. My first service last June was after 8,000 miles and I was charged for an 18000 km service with all oil, filters and consumables replaced. The second service last week when I had done a further 7,300 miles I was charged for a 36,000 km service with again all oil filters and consumables replaced which hardly seems necessary and is certainly not very eco friendly and sustainable which Volve say is their policy. Am I being overcharged by the dealer or is this truly Volvo policy.
Like most other manufacturers, servicing is by number of years or number of miles, whichever comes first. So the first one might be 1 year or 18000km, the second 2 years or 36000km. It seems like you're hitting the annual service triggers ahead of the distance ones, which is totally normal. You are not being overcharged.

Re: Servicing

Posted: Sat Jun 06, 2020 5:06 pm
by Dermottdog
I’ve taken out a 5 year service plan. Our first service is due on September 29th but currently our mileage is only 1411!! I can guarantee our mileage won’t be anywhere near the 18,000 miles stated on the service plan document. A service is a service. The service regime has to be adhered to in order to keep the warranty valid no matter how little mileage has been completed. Unfortunate but that’s life.

Re: Servicing

Posted: Sat Jun 06, 2020 6:17 pm
by Dermottdog
Just found this. Even if you keep up the servicing, you’re not guaranteed an easy ride....

Re: Servicing

Posted: Sat Jun 06, 2020 6:26 pm
by balmoral
That story doesn't ring true, to my knowledge V60s never had timing chains.