Volvo PCP - Service Plan (dealer didn't set up - Fuming!)

[DaveSig2018]

Hi all

I may be a little late to the conversation (sorry) but also went for the 5 year service pack as part of the 0% interest deal. Have checked my details from the Nottingham dealer i used and I have a 'Certificate of Entitlement' covering each anticipated Service date for the 'Volvo Service Plan.

I hope that those of you with issues find a swift resolution.

[James Blonde]

I was given an XC60 last week as a courtesy car for my service - I now want the XC60! Why would they not try to keep your custom?!

[senwar]

I had the software issue when mine was in for the service. My waiting appointment ended up with me being in the showroom for over 7hrs.

Never had anything other than a V40 when I've had mine in. Not a fan

Recently booked mine in for yr1 service. When I asked for a waiting appointment the dealers suggested that it wasn't a good idea as software updates take far longer than the rest of the service!

Another example of my dealer being, well, a bit crap....

[kirsty_s2k]

As part of the software update they've discovered the VCM unit is corrupted - no software can be loaded. They have the part ordered from Sweden but won't arrive until tomorrow.
So I'm stuck with the loan car, which doesn't have a tow bar which I need to transport my bikes tonight. I've asked them if they would at least swap the Fiesta for a larger loan car - so waiting to hear if one becomes available. Ideally it'll be a loan car that doesn't reek of fags too... have to have the windows open whenever I can!

[kirsty_s2k]

Hi all

I may be a little late to the conversation (sorry) but also went for the 5 year service pack as part of the 0% interest deal. Have checked my details from the Nottingham dealer i used and I have a 'Certificate of Entitlement' covering each anticipated Service date for the 'Volvo Service Plan.

I hope that those of you with issues find a swift resolution.

Hi Dave. I did eventually receive this ... just not sure why it had to take so many calls to them to have it sorted.

[senwar]

As part of the software update they've discovered the VCM unit is corrupted - no software can be loaded. They have the part ordered from Sweden but won't arrive until tomorrow.
So I'm stuck with the loan car, which doesn't have a tow bar which I need to transport my bikes tonight. I've asked them if they would at least swap the Fiesta for a larger loan car - so waiting to hear if one becomes available. Ideally it'll be a loan car that doesn't reek of fags too... have to have the windows open whenever I can!

That's poor and definitely doesn't seem like a normal loan car.

[kirsty_s2k]

As part of the software update they've discovered the VCM unit is corrupted - no software can be loaded. They have the part ordered from Sweden but won't arrive until tomorrow.
So I'm stuck with the loan car, which doesn't have a tow bar which I need to transport my bikes tonight. I've asked them if they would at least swap the Fiesta for a larger loan car - so waiting to hear if one becomes available. Ideally it'll be a loan car that doesn't reek of fags too... have to have the windows open whenever I can!

That's poor and definitely doesn't seem like a normal loan car.

I did get a V40 from them late yesterday afternoon - so at least managed to get my bike in the back of it. Now waiting to see if the part arrives and I can get mine back today. No idea if they've addressed any of my other items i.e roof noise when wet/raining, pilot assist to far left etc

[senwar]

I did get a V40 from them late yesterday afternoon - so at least managed to get my bike in the back of it. Now waiting to see if the part arrives and I can get mine back today. No idea if they've addressed any of my other items i.e roof noise when wet/raining, pilot assist to far left etc

There is apparently a technical advisory for the sunroof problem(s). Might be worth mentioning. Mine was in for it last week (mine also judders). However, 6 days later the judder is back.

When I asked what had been done the advisor just said 'Oh i don't know, just been told they followed the TA'. Given my car has been in 4 times for sunroof issues, I didn't find this really acceptable.

Beginning to get rather pssd with my dealer now.

[kirsty_s2k]

I did get a V40 from them late yesterday afternoon - so at least managed to get my bike in the back of it. Now waiting to see if the part arrives and I can get mine back today. No idea if they've addressed any of my other items i.e roof noise when wet/raining, pilot assist to far left etc

There is apparently a technical advisory for the sunroof problem(s). Might be worth mentioning. Mine was in for it last week (mine also judders). However, 6 days later the judder is back.

When I asked what had been done the advisor just said 'Oh i don't know, just been told they followed the TA'. Given my car has been in 4 times for sunroof issues, I didn't find this really acceptable.

Beginning to get rather pssd with my dealer now.

I'll see what they say when I chase them up (as I'm not expecting they'll actually pro-actively contact me). I'm not sure about the judder as I think I've only opened the sunroof about five times in the year of owning the car.
Sounds like your dealer is competing with mine for the most incompetent award!

[Michaelxc40]

Mine been in today for sunroof judder.
Apparently the first fix is adjust the guide rails, if that doesn’t work it’s a new cassette which is a full day job removing the headlining etc etc hope mine is cured don’t fancy it being stripped down tbh. Things never go back the same !!