SRS Urgent Service Alarm !!
Posted: Sun Aug 05, 2018 2:41 pm
Hi all, I've been reading this forum for a while but have joined in order to share my recent experience with my XC40 D4 First Edition with around 3,500 miles on the clock. I would also like to hear from anyone who has had a similar fault.
A few weeks ago ,on a Friday afternoon, I had a message pop up on the driver display , "SRS AIRBAG URGENT SERVICE , DRIVE TO WORKSHOP". Obviously concerned but almost home I continued driving until I reached home. I then called Volvo On Call from the car. They arranged for a Technician to be dispatched and he was at my house within the hour, fantastic service in my opinion. Unfortunately , although the message was visible in car, his diagnostic equipment could not see it. He suggested that the software was too new which is understandable I guess.However the Technician promptly arranged an appointment for first thing Monday morning with a local Volvo dealership to check things out and arranged for a hire car to be waiting for me when I arrived.The fault message disappeared over the week-end but I still took it to the dealership and my hire car ( Jaguar E Pace) was waiting. As a side issue the Jag was very nice though, in my unbiased-opinion , I do prefer the Volvo. Unbiased as our other car is a 2014 3.0 Jaguar XF which I love to drive so I have some allegiance to Jaguar.
The Dealer Technician was unable to find anything conclusive and he re-loaded the software and returned the car. 2 weeks later ,again on a Friday, the same happened to me, this time I just phoned the local dealer directly. I was told to take the car back in the following week and I would get a courtesy car. Again the fault light extinguished over the week-end and again all was waiting when I arrived and this time I got a new Volvo V40 as a courtesy car. Unfortunately although the Technician could see the history of events he could not establish a reason for the fault indication. The really helpful Technician informed me he has sent the details to Volvos technical department for analysis , returned my car to me and he will let me know what the Boffins come up with. That was earlier this week and I am now just awaiting the results and the way forward.
So the bitter/sweet experience thus far as a first time Volvo owner is a little bit of anxiety over the ongoing fault but the comfort of an excellent after sales service from Volvo themselves up to now.
Please let me know if there is anyone out there with similar issues and I will update the forum on the outcome of my current issue.
A few weeks ago ,on a Friday afternoon, I had a message pop up on the driver display , "SRS AIRBAG URGENT SERVICE , DRIVE TO WORKSHOP". Obviously concerned but almost home I continued driving until I reached home. I then called Volvo On Call from the car. They arranged for a Technician to be dispatched and he was at my house within the hour, fantastic service in my opinion. Unfortunately , although the message was visible in car, his diagnostic equipment could not see it. He suggested that the software was too new which is understandable I guess.However the Technician promptly arranged an appointment for first thing Monday morning with a local Volvo dealership to check things out and arranged for a hire car to be waiting for me when I arrived.The fault message disappeared over the week-end but I still took it to the dealership and my hire car ( Jaguar E Pace) was waiting. As a side issue the Jag was very nice though, in my unbiased-opinion , I do prefer the Volvo. Unbiased as our other car is a 2014 3.0 Jaguar XF which I love to drive so I have some allegiance to Jaguar.
The Dealer Technician was unable to find anything conclusive and he re-loaded the software and returned the car. 2 weeks later ,again on a Friday, the same happened to me, this time I just phoned the local dealer directly. I was told to take the car back in the following week and I would get a courtesy car. Again the fault light extinguished over the week-end and again all was waiting when I arrived and this time I got a new Volvo V40 as a courtesy car. Unfortunately although the Technician could see the history of events he could not establish a reason for the fault indication. The really helpful Technician informed me he has sent the details to Volvos technical department for analysis , returned my car to me and he will let me know what the Boffins come up with. That was earlier this week and I am now just awaiting the results and the way forward.
So the bitter/sweet experience thus far as a first time Volvo owner is a little bit of anxiety over the ongoing fault but the comfort of an excellent after sales service from Volvo themselves up to now.
Please let me know if there is anyone out there with similar issues and I will update the forum on the outcome of my current issue.