Infotainment system failure

Faults and Technical chat for the Volvo XC40
senwar
Posts: 281
Joined: Thu Feb 22, 2018 1:58 pm

Infotainment system failure

Post by senwar » Fri Aug 03, 2018 1:36 pm

Driving earlier and the centre screen went off. Nav disappeared from the digital driver display and a message saying 'Infotainment system failure, Service required' came up. Things came back but 2 mins later both the centre screen and the digital display went off and rebooted during drive. No other issue with the car.

Anyone had this before? I've actually got the car booked in for some niggles Tues/Weds next week so will raise it but a little concerning and wondered if anyone else had seen anything similar?
XC40 FE | D4 | Osmium Grey |19" wheels

NickC
Posts: 26
Joined: Sun Mar 25, 2018 9:48 pm

Re: Infotainment system failure

Post by NickC » Sat Aug 04, 2018 9:19 am

It's happened to me just once. It was concerning., but hasn't happened since.

balmoral
Posts: 229
Joined: Thu Mar 29, 2018 6:13 pm
Location: Northumberland UK

Re: Infotainment system failure

Post by balmoral » Tue Aug 07, 2018 12:56 pm

Not exactly the same issue but the central screen froze and then went blank on the first day I had the car, rebooted itself and the problem hasn't recurred - in fact I'd forgotten about it until I saw this post.

On a couple of separate occasions I've also had 'Service or Repair Required' come up on the screen when starting the car, the dealer has checked logs and have advised me there were no reports logged. They updated all software (as dealers always seem to do when there's a problem!) the message hasn't appeared again but I'm not sure that it is resolved. I suspect that it is a software bug rather than anything physically wrong with the car.
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jagstyles
Posts: 68
Joined: Sat Jun 16, 2018 5:41 pm

Re: Infotainment system failure

Post by jagstyles » Sat Aug 11, 2018 5:40 pm

The infotainment system failure error showed up on my screen yesterday too. Said it saved it to the car's memory to be reviewed at the next service. It came right back on again and has worked since. Still a bit of a concern though.

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Jsuter
Posts: 60
Joined: Sat Mar 24, 2018 12:04 pm
Location: Switzerland

Re: Infotainment system failure

Post by Jsuter » Wed Aug 15, 2018 7:28 pm

Had a complete black out of the system too, rebooted itself after a couple of Minutes. No issue since ...
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senwar
Posts: 281
Joined: Thu Feb 22, 2018 1:58 pm

Re: Infotainment system failure

Post by senwar » Thu Aug 16, 2018 7:45 am

I had a software update last week after it was in for a few issues. Will see how it goes but sounds like it does happen quite a bit on the Volvo range
XC40 FE | D4 | Osmium Grey |19" wheels

Brandyman
Posts: 53
Joined: Mon May 14, 2018 1:36 pm
Location: West Yorkshire

Re: Infotainment system failure

Post by Brandyman » Thu Aug 23, 2018 2:28 pm

I had a complete blackout of the centre screen and the central display last night. After a few minutes it re-booted itself and then balcked out again. It re-booted itself a second time and since then been fine.

It's a bit odd but the only issue I have had in 2 months.
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ChrisS777
Posts: 57
Joined: Mon Mar 26, 2018 7:32 pm

Re: Infotainment system failure

Post by ChrisS777 » Fri Oct 19, 2018 8:39 am

The 'black screen of death' was presented to me last night. I was searching for an address in the Navigation and it became unresponsive for 30s or so. After that, the screen went black with out any error message and remained like that until i arrived home (3 min later).
Today the screen is functional, I will be monitoring it closely.
Does anyone have any idea how to force it to reboot itself without switch off the car?

jagstyles
Posts: 68
Joined: Sat Jun 16, 2018 5:41 pm

Re: Infotainment system failure

Post by jagstyles » Sat Oct 20, 2018 2:44 pm

I've had the same issue twice now. I haven't been into the dealership yet as I'm waiting for my first oil change but have a laundry list of items i want them to look at and fix.

niteshade
Posts: 16
Joined: Sun Oct 07, 2018 7:04 pm
Location: Nicosia, Cyprus

Re: Infotainment system failure

Post by niteshade » Sun Mar 10, 2019 6:18 pm

I just came across this issue today after 5 months of use.
While driving, the centre screen blacked out, quickly followed by the map in the driver display.

During the 'blackout', the radio channel changed by itself, the volume level froze and unable to be changed even from the steering wheel, voice control was inactive and the popup menu in the driver display only displayed 'Communications failure'.

The system rebooted itself after about 5-10 minutes while I was still driving.

After about an hour I restarting the car and drove around with no further issues. I was of course in panic mode when it happened and I intend to contact the garage. :?
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