Volvo On Call App

Faults and Technical chat for the Volvo XC40
Flatman5
Posts: 60
Joined: Mon Mar 12, 2018 10:10 pm

Post by Flatman5 »

Has anyone had any trouble connecting to the on call app. Been unable to connect all day.

boroman
Posts: 20
Joined: Fri Jul 27, 2018 3:00 pm

Post by boroman »

Had no problems with the app. been fine all day yesterday.
Red XC40 FE D4 20" Alloys
Deleted User 1240

Post by Deleted User 1240 »

Couldn't connect last night or first thing this morning.
Ok now so maybe driving the car today cleared whatever caused the problem.
Rifleman
Posts: 435
Joined: Wed Mar 21, 2018 2:21 pm
Location: Nottingham, UK

Post by Rifleman »

Can anyone tell me if you have to have the Volvo On Call app running with the phone connected to the car in order for the “Driving Journal” to record journey details or does the car send the data via Volvo Connect without the app anyway?
XC40 | First Edition | 2.0 D4 AWD | Bursting Blue | 19" wheels | Ordered 11/03/18 | Delivered 19th October 2018.
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Boomer
Posts: 585
Joined: Wed Jan 17, 2018 2:35 pm
Location: UK

Post by Boomer »

Works independently. Car seems to record data and then uploads to "somewhere". You simply access the "journal" in the app as and when you want - it then accessing the data needed from the "somewhere".

I suspect that somewhere is on Volvo's servers. So they could have a complete record of all your journeys. Though do wonder if they purge after 100 days -and hence why you only get the last 100 days max data shown in the app

Beware though if you delete any journeys in the app - I think they are gone. I haven't found a way to reload them.
XC40 FE [MY18] | T5 AWD Auto | Crystal White | 20" | Lava | Apr 18
Rifleman
Posts: 435
Joined: Wed Mar 21, 2018 2:21 pm
Location: Nottingham, UK

Post by Rifleman »

Thanks for the info Boomer👍
XC40 | First Edition | 2.0 D4 AWD | Bursting Blue | 19" wheels | Ordered 11/03/18 | Delivered 19th October 2018.
Rifleman
Posts: 435
Joined: Wed Mar 21, 2018 2:21 pm
Location: Nottingham, UK

Post by Rifleman »

Looks like the On Call Europe server is down again, been unable to log in on any device for the last 1/2 hour...
XC40 | First Edition | 2.0 D4 AWD | Bursting Blue | 19" wheels | Ordered 11/03/18 | Delivered 19th October 2018.
Shaenei
Posts: 279
Joined: Thu Mar 29, 2018 5:58 pm
Location: UK

Post by Shaenei »

Seems to be back up and running
XC40 Crystal White First Edition with T5 engine polestar'ed, lava carpet & 19" Alloys

Ordered: 11th March
Delivered: 19th October
Beeko Bill
Posts: 55
Joined: Sun Apr 01, 2018 2:39 pm

Post by Beeko Bill »

I can’t get in and haven’t been able to for a few hours. I called using the button in the car and was told I wasn’t registered which I explained was odd as things had been working fine since I picked up the car on Friday where I had registered. When trying to log in via the app I get the error message ‘we encountered a problem. Please try again’.
Weirdly, I am not getting any internet in the car either so no Spotify, wiki, album art from Bluetooth, etc. I tried to log on to my internet at home which connects but won’t solve the problem so perhaps my problems are deeper. I bloody hate Halloween.
mss911
Posts: 57
Joined: Sat Oct 06, 2018 9:11 pm

Post by mss911 »

Offline here too. Both App and website :-(
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