Re: SOS Button
Posted: Mon Jun 08, 2020 12:33 am
DarrenF - what and why were you asking dealer?
I know this has been done to death but can I ask a question. Early on it was stated that a mobile couldn’t been used either. How is connected (no pun intended) to the car making calls?squint wrote: ↑Sun Jun 07, 2020 6:56 am Hi Moss
That’s a very reasonable explanation.
However, my car has now been at dealership since 11/5/20. Volvo - apparently it’s been escalated to Sweden - do not know the reason and have no idea when they will.
I had until last Friday also been assured only my car was affected. I kept asking why a network problem would only affect one car when all checks in the car show no reason for it but never received an explanation.
I can’t make outgoing calls on my own phone when SOS button is activated- which should also happen if airbags inflated.
Even if Volvo are blaming the network - I have no idea if the network is all of UK or separate areas - surely it could be fixed in less than a month?
I consider this to be a major safety problem.
I would have thought Volvo have a moral - I am waiting to find out if a legal - duty to inform all owners who may be potentially affected that they may not be able to use their phone to dial 999 if the situation arose.
Sorry - not sure if I understand the question. My personal phone is connected via bluetooth.Dermottdog wrote: ↑Mon Jun 08, 2020 9:38 amI know this has been done to death but can I ask a question. Early on it was stated that a mobile couldn’t been used either. How is connected (no pun intended) to the car making calls?squint wrote: ↑Sun Jun 07, 2020 6:56 am Hi Moss
That’s a very reasonable explanation.
However, my car has now been at dealership since 11/5/20. Volvo - apparently it’s been escalated to Sweden - do not know the reason and have no idea when they will.
I had until last Friday also been assured only my car was affected. I kept asking why a network problem would only affect one car when all checks in the car show no reason for it but never received an explanation.
I can’t make outgoing calls on my own phone when SOS button is activated- which should also happen if airbags inflated.
Even if Volvo are blaming the network - I have no idea if the network is all of UK or separate areas - surely it could be fixed in less than a month?
I consider this to be a major safety problem.
I would have thought Volvo have a moral - I am waiting to find out if a legal - duty to inform all owners who may be potentially affected that they may not be able to use their phone to dial 999 if the situation arose.
That's great, although I wasn't particularly responding to any of your posts. There was talk of who the SOS button dials - emergency services or Volvo call centre, and what telephone number it dials; I was responding to those questions.
Ok. So what I’m asking is about the relationship between the car dialling an emergency call and your own phone. So, the SOS button is pressed and the Bluetooth function prevents you calling out? Surely the car and Bluetooth are stand alone entities?squint wrote: ↑Mon Jun 08, 2020 10:16 amSorry - not sure if I understand the question. My personal phone is connected via bluetooth.Dermottdog wrote: ↑Mon Jun 08, 2020 9:38 amI know this has been done to death but can I ask a question. Early on it was stated that a mobile couldn’t been used either. How is connected (no pun intended) to the car making calls?squint wrote: ↑Sun Jun 07, 2020 6:56 am Hi Moss
That’s a very reasonable explanation.
However, my car has now been at dealership since 11/5/20. Volvo - apparently it’s been escalated to Sweden - do not know the reason and have no idea when they will.
I had until last Friday also been assured only my car was affected. I kept asking why a network problem would only affect one car when all checks in the car show no reason for it but never received an explanation.
I can’t make outgoing calls on my own phone when SOS button is activated- which should also happen if airbags inflated.
Even if Volvo are blaming the network - I have no idea if the network is all of UK or separate areas - surely it could be fixed in less than a month?
I consider this to be a major safety problem.
I would have thought Volvo have a moral - I am waiting to find out if a legal - duty to inform all owners who may be potentially affected that they may not be able to use their phone to dial 999 if the situation arose.
Couldn't agree more.Dermottdog wrote: ↑Mon Jun 08, 2020 11:26 amOk. So what I’m asking is about the relationship between the car dialling an emergency call and your own phone. So, the SOS button is pressed and the Bluetooth function prevents you calling out? Surely the car and Bluetooth are stand alone entities?squint wrote: ↑Mon Jun 08, 2020 10:16 amSorry - not sure if I understand the question. My personal phone is connected via bluetooth.Dermottdog wrote: ↑Mon Jun 08, 2020 9:38 am
I know this has been done to death but can I ask a question. Early on it was stated that a mobile couldn’t been used either. How is connected (no pun intended) to the car making calls?
squint wrote: ↑Mon Jun 08, 2020 11:30 amCouldn't agree more.Dermottdog wrote: ↑Mon Jun 08, 2020 11:26 amOk. So what I’m asking is about the relationship between the car dialling an emergency call and your own phone. So, the SOS button is pressed and the Bluetooth function prevents you calling out? Surely the car and Bluetooth are stand alone entities?
Please see my reply to DarrenF yesterday at 3.13pmCaptain Obvious wrote: ↑Mon Jun 08, 2020 11:49 amsquint wrote: ↑Mon Jun 08, 2020 11:30 amCouldn't agree more.Dermottdog wrote: ↑Mon Jun 08, 2020 11:26 am
Ok. So what I’m asking is about the relationship between the car dialling an emergency call and your own phone. So, the SOS button is pressed and the Bluetooth function prevents you calling out? Surely the car and Bluetooth are stand alone entities?
I may have missed earlier posts, so apologies if I've missed something, when you switched off the bluetooth on your phone did that not restore the ability to make a call directly via the phone?