I had this problem and tried to get it fixed via volvo customer support but, despite months of e-mails and numerous suggestions as to how to fix it, never got anywhere. The system kept putting me in touch with the wrong dealership. During the one year service the dealership managed to fix the proble...

Recently travelled the length of England and back (500 miles each way) and never saw another XC40.

Welcome along. That's a long time to wait but believe me it will be worth it. Super car all round.

Latest trip. 196 miles, mostly motorway at 70MPH. ACC, 40.3 MPG.

Just done my first decent journey. Mostly motorway, ACC,70MPH, First 80 miles at 37.6 MPG. Then 118 miles at 37.1MPG.

I also got the same email today and was initially full of optimism until I tried to contact my dealer,located in Glasgow, and was instead put in touch with a dealer in Canterbury, 500 miles away. Yet another email fired off to VCUK. I feel they are getting close to solving this problem now.

Latest contact with Volvo C.S advises changing the Volvo ID email address. Tried that but "request an appointment" still does not function.

Car was at dealers yesterday for 3month check and investigation into "request an appointment" system. Despite up-dating the software the system still does not operate. Looks like another visit to the dealer.

Been a problem since March. But Volvo appear to be trying to find a solution and have been willing to keep me updated regards their efforts at solving the problem. I'll keep you updated.

Up date from Volvo Customer services today regarding this problem. Thank you for your patience, I have been contacted by our Central IT department in regards to your issues with the Volvo ID site; They have advised “The email ID is valid, but seems to have become out of sync. The only remedy is to d...